Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern DJ Medquip’s relationship with you in relation to this website.
The term ‘DJ Medquip’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 88 Walter Sisulu Drive, Bloemfontein, South Africa. Our company registration name is DJ Medlabs, registration number is 2014/279514/07. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.The medical products sold on this site is not intended to replace a physicians’s visit or professional medical diagnostics.
This website contains material which is owned by or licensed to us or permission was granted to use such material. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use is subject to the laws South Africa.

Terms and Conditions

The registered name of the company is DJ Medlabs (Pty) Ltd. and the trading name of the web site is DJ Medquip which will be used in the terms and conditions.

Returns Policy
All products sold by DJ Medquip are covered under our guarantee against defects policy. Items may be returned for refund or replacement subject to manufacturer and/or DJ Medquip’s restrictions. The terms of guarantees will be stated on the website.
Please note that we as DJ Medquip will not accept any items back for credit if the packaging is not complete (box, accessories etc)

Defective products may be returned for refund or replacement subject to the following restrictions:

All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
Software, games and consumables are non-refundable.
Certain hardware items and all custom/special orders may only be returned for replacement and not for refund.
All returns must be shipped freight prepaid.
Any returns found to be non-defective are subject to a restocking fee of 25% and all non product related fees (shipping, transaction and insurance) are not refundable.
If unopened goods are returned within 14 days, you will receive a refund excluding transport costs.
Delivery fees will not be refunded for returns or for collecting of faulty items.
25% handling fee may be charged on any goods returned, and this must be within 7 days of you receiving the order.
Please note that if your item/s are returned and do not contain the entire package that was shipped out or if the packaging or products is damaged in any way,  you will not receive a credit.
This warranty applies to products purchased through this web site or directly from DJ Medquip in the Republic of South Africa. After the replacement or repair of a product in terms of this warranty, the warranty will apply only for the remainder of the original period, and will not be extended beyond such original warranty period.

Prices, Payment and Shipping

All prices quoted exclude VAT. DJ Medquip is not VAT registered. All prices are quoted in South African Rands (ZAR). The price of each product is displayed with the product. Delivery costs are charged over and above this price and a proforma quotation for delivery will be given before shipping of any good. The flat rate price of shipping as calculated on the web site, might need to be updated before shipments are sent, especially to special delivery areas.   Please note that this might be done after an order is placed online and after we have liased with the courier company which we use to determine the shipment price.  Shipments to special areas will yield a surcharge on the delivery before the goods are shipped.  This amount will be updated after the order has been placed. Examples of special delivery areas include: Mines, Power stations, Plots, farms, remote areas (Eg. Calvinia), military bases, Game lodges, Port / Harbours, Embassies and Consulates. In this instance, you will be contacted prior to delivery and asked to pay the extra delivery fee (usually around R250), failing to which the order will be cancelled and refunded.  Please keep this in mind when you are not in a major city. The purchase price is strictly net and not subject to any discount unless otherwise stated. At present, payment can only be made to DJ Medquip online by means of the facilities that are available on the website. In submitting your order and credit card details and/or what ever means you prefer to make payment that is acceptable on the website, you warrant that the user thereof is authorised to make payment with the credit card or what ever means of payment that is acceptable on the website and that there are sufficient funds available to pay for the order. At the time of placing the order, the transaction details are submitted to the bank and an authorization is obtained for the amount of the order and payment is only collected once an agreement of sale has been concluded.

N.B. Shipments to special areas will yield a surcharge on the delivery before the goods are shipped.  This amount will be updated after the order has been placed online.  Examples of special delivery areas include: Mines, Power stations, Plots, farms, remote areas (Eg. Calvinia), military bases, Game lodges, Port / Harbours, Embassies and Consulates. In this instance, you will be contacted prior to delivery and asked to pay the extra delivery fee (usually around R250), failing to which the order will be cancelled and refunded.  Please keep this in mind when you are not in a major city.

Privacy Policy

DJ Medquip respects your privacy. This statement discloses the privacy practices for both our web site and email system.

We have designed DJ Medquip so that no personal identifying information is displayed online or is accessible to the general public. We DO NOT sell or rent our customer information to any outside parties.

DJ Medquip recognises the importance of protecting our customers’ personal information and keeping said information confidential.
DJ Medquip aligns itself with the provisions of the Protection of Personal Information Act (POPIA) and we wish to confirm that only the necessary client information is collected and processed to provide you with our services. We will continue to take all reasonable steps to protect your personal information from unauthorised access.

Described below is our privacy policy in these areas:
Use of Your Email Address
Sharing of Information
Updating Your Customer Information
Use of Your Email Address

If you provide us with your email address, register as a customer or make a purchase from us, we will occasionally send you email with recommendations or notices of new products and prices. This email may include paid advertisements from third parties. To block future email of this type, simply follow the instructions at the bottom of the message.

Separately, we send emails to keep you informed about the status of your orders. These messages cannot be blocked.

Registration Process

During the DJ Medquip registration process, we ask you to provide us with contact information, such as name, billing address, shipping address, email address, and telephone number. We use this information to verify your account and to process your orders.

Information Sharing

We do not sell, rent or share any customer information, except for transactions involving third parties. In such cases, we provide only the information required to complete the transaction. By contract, the third party is not permitted to sell, rent or share this information. We use your information supplied in the shipping and / or billing section to give through to the courier company we use, for your products to be delivered. The Courier Guy’s privacy notice, which further explains how your personal information is processed and which forms part of their Terms and Conditions, is accessible via their website at https://www.thecourierguy.co.za/popia/

For advertising purposes, visitor and customer information is statistically aggregated and reported to advertisers. However, we do not disclose to these entities any information that could be used to personally identify you, such as your name, account, password, credit card number, or transaction history.


DJ Medquip uses “cookies” for keeping track of the products in your shopping cart when you browse to different pages. Cookies are not used to store any other information.

Customer Information Update

At any time you may update your DJ Medquip customer account information by going to the My Account page and edit your details. Here you may update your name, password, billing address, shipping address, and telephone number.

Security Policy
DJ Medquip guarantees the safety of the information that you provide us.  DJ Medquip uses the secure payment features of Payfast as our preferred card payment gateway.
We do, however prefer you to use the banking details provided in the order email to pay us via your personal online banking.
No credit card details are stored on the DJ Medquip website.
To learn more about Payfast and view the security certificate and security policy, go to www.payfast.co.za

Exclusions & Limitation of Rights

You will not have any claim whatsoever against DJ Medquip for any failure to carry out any of its obligations or transactions as a result of or any other act or occurrence beyond its control, including but without being limited to any strike, lock-out, shortage of labour or materials, delays in transport, accidents of any kind, any default or delay by any sub-contractor or supplier, riot, political or civil disturbances, the elements, any act of any State or Government, any delay in securing any permit, consent or approval required by DJ Medquip for supply of the goods under contract, or any authority, or any other cause whatsoever beyond the control of DJ Medquip. You will not have the right to cancel any order on the basis that the goods are not suitable for the purposes for which they are required, whether those purposes are known by DJ Medquip or not. If any goods or any part thereof are to be supplied in accordance with any specifications, measurements or other instructions furnished by you, you will not have any claim of any nature whatsoever against DJ Medquip as a result of any error, discrepancy or defect in those specifications, measurements or other instructions. All specifications, illustrations, drawings, price lists, dimensions, performance figures, advertisements, brochures and other technical data furnished by DJ Medquip in respect of the goods, and whether in writing or not, are furnished only on the basis that they will not form part of any contract, or be relied upon by you for any purpose. DJ Medquip shall under no circumstances whatsoever be liable for any loss of profit or any damages, direct or indirect, consequential or otherwise, sustained by you and arising from any transaction or purported transaction between the parties.


Neither DJ Medquip nor any of its distributors, sub-contractors, partners or affiliates shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this website or the services or content provided from and through this website. DJ Medquip makes no representations or warranties that, amongst others, the content and technology available from this website are free from errors or omissions or that the service will be completely uninterrupted and error free. The DJMedquip.co.za website is supplied on an “as is” basis and has not been compiled or supplied to meet your individual needs or requirements. It is your responsibility to satisfy yourself prior to entering into this agreement with DJ Medquip that the service available on this website will meet your requirements and be compatible with your hardware and software. Neither DJ Medquip nor any of its partners/affiliates shall be liable to for any damage, loss or liability whatsoever nature arising from the use or inability to use any product sold on this website.


DJ Medquip chooses as its domicillium citandi et executandi for all purposes arising from these terms and conditions at PO Box 11788, Universitas, Bloemfontein, South Africa, 9321.